Refund Policy – MySpend

This Refund Policy explains how refunds are handled for subscriptions and purchases made on MySpend.

By making a purchase or renewing a subscription, you agree to this Refund Policy.

1. Eligibility for Refund

A refund request is eligible only if:

• The request is made within 3 (three) days of:
• A new subscription purchase, or
• A subscription renewal
• The request is submitted via email as described below
• The subscription has not been misused or abused

Refund requests made after 3 days from the purchase or renewal date will not be accepted.

2. How to Request a Refund

All refunds are processed manually.

To request a refund, you must send an email to:

Your email must include:

• Registered email address
• Subject must be: refund request for myspend subscription
• Transaction ID (if available)
• Subscription plan name
• Purchase or renewal date
• Reason for the refund request

Incomplete requests may be delayed or rejected.

3. Refund Processing Time

• Once approved, refunds will be processed within 7 (seven) working days
• The refunded amount will be sent back using the original payment method, where applicable
• Processing time may vary depending on the payment provider or bank

4. Refund Method

• Refunds are issued only to the original payment source
• MySpend does not issue refunds in cash or alternative methods
• Any transaction or processing fees charged by third parties may not be refundable

5. Non-Refundable Cases

Refunds will not be provided if:

• The refund request is made after 3 days
• The subscription period has substantially elapsed
• The account has been suspended for policy violations
• The user has abused the refund system

6. Subscription Cancellation vs Refund

• Cancelling a subscription stops future renewals
• Cancellation does not automatically trigger a refund
• Refund requests must still follow this Refund Policy

7. Changes to This Policy

MySpend reserves the right to modify this Refund Policy at any time.

Updates will be posted with a revised date.

8. Contact Information

For refund-related questions, contact: